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Imagine that all your sales and advice meetings with customers would be successful...

Our success in sales and customer loyalty is determined primarily by how customers experience the florist, the staff and their services. Success can be defined here as the ability to personally realize more and long-term sales.
In addition to sales and consultancy skills, winning and retaining customer trust is essential.

Many florists see an increase in intensity and complexity as they continue in this century. Global developments and (inter) national competition are rather norm than exception. This with an unprecedented number of rules, products and services to meet the demands of customers (companies and consumers). To meet all these desires, a lot of time and money is invested in preconditions, means and possibilities.
This certainly pays off. However, it is the people in the store, the managers and employees who determine their own success!

KEEP Professional® is a proven successful training in sales and consulting skills that florists now can follow online along with their employees.

Purpose of the program: more customers (B2C and B2B), more turnover and more profit. As an investment, a one-off fee of € 200 is exclusive of VAT per florist

Topics that are covered:

B2C

How do I come across to my customers
What are my points of development in sales to consumers
Our sales conversation in the store from A to Z
Contact and customer-friendly demand and listening skills
Customer-oriented advice and argumentation skills
Winning trust from customers
Recognition of purchase signals
Responding in a sales-oriented manner to purchase signals and additional sales
To positively influence the customer's decision to proceed with the purchase
Customer-friendly handling of objections and complaints

B2B:

How do I come across to my prospects and customers
What are my development points in sales to companies
Acquisition skills
Recognize purchase signals and close the order
Discussing offers
The customer says; too expensive, price negotiations
Prepare and structure conversations
Sales success and behavior

Four important reasons why you must register for the KEEP Professional® training

You are immediately better able to motivate others, lead conversations and win trust
You will advise more effectively and sell more
You will receive a digital reference book with best practices in sales and advice
You can continue to use the training online and always unlimited

But the real secret is in the online application with which you can now prepare all your conversations.